This privacy statement is designed to tell you how Truven Health Analytics uses and
secures your personal information. This privacy statement describes the practices of
the Truven Health Analytics Community, which is presently offered by the following
businesses of Truven Health Analytics: Clinical Decision Support, including
legacy MercuryMD and Micromedex. As described below, this privacy statement relates
solely to the online and offline information collection and use practices of the
Truven Health Analytics Community.
Information that We Collect
In general, you may browse online many parts of the Truven Health Analytics
Community without providing any personal information. The information we collect from
web site visitors is collected on an aggregate basis as you and others browse our web
sites, and is not used to identify you in any way.
If you want to interact with Truven Health Analytics and take advantage of the
materials available from Truven Health Analytics, you may register with Truven Health
Analytics and join the Truven Health Analytics Community. You may register
online at any of our web sites or offline, by providing us with personal information
via phone, facsimile or mail. Registration is completely voluntary and free. When you
join the Truven Health Analytics Community, we collect:
contact information (such as name, and email address), and
other personal information (such as information about your professional background,
practice and areas of specialization as well as any other personal information that
you choose to provide us.)
We will tailor the materials we provide you based on the information in your profile,
such as specialty.
If you are a registered user of Truven Health Analytics Community products and
services, we will also collect information about your use of our products and
services. For example, we will record information about the newsletters you subscribe
to, and web sites, tools and other services that you use.
How We Use the Information
In general, we use all of the information we collect in order to:
respond to your requests for information
provide you with products and services
provide customer service
provide you with additional information that may be of interest,
including marketing and educational materials from us and our partners
If you purchase a product from us (such as a product or newsletter subscription),
you may provide us with a credit card number. This credit card number will only
be used to process your purchase. We will not disclose credit card numbers to any
third party for marketing purposes under any circumstances.
Unless you tell us not to, we may also provide information about you or your
practice to other business units of Truven Health Analytics. Truven Health
Analytics also publish various quality programs and products, and we may
include information about your practice in those items.
We may also share your information with other third parties who perform services
for us, but we forbid these companies from using your personal information for
their own purposes.
Please note that we may disclose any information as required by law, when
necessary for health or safety purposes, or when needed to protect our legal
rights. For example, we may disclose information about you in response to a
subpoena. We may also disclose information about you in connection with the
transfer of assets of our business. Additionally, as we continue to develop
the Truven Health Analytics Community, we might sell or buy business units.
In such transactions, customer information generally is one of the transferred
business assets but remains subject to the promises made in any pre-existing
privacy notice (unless, of course, the customer consents otherwise).
We use good faith efforts to respect your preferences about our use of your
information. We only want to send you information if you want to receive it.
We want to communicate with you in the manner that works best for you - whether
that is via email, phone, fax or direct mail. You may change your communication
preferences at any time by doing any of the following things:
opting-out of emails by using the unsubscribe feature on the email communication
contacting our customer services department by submitting a request at
https://www-01.ibm.com/software/support/watsonhealth/truven_support.html or by phone at
1-800-525-9083 (Option 3) and requesting the
desired change (e.g., opting in or out of faxes)
You can tell us at any time after you register that you do not want us to disclose your
information to other business units of Truven Health Analytics by contacting our
customer service department.
Accessing your Information
We strive to provide all our customers with reasonable opportunity to access
and update their customer profile information. If you have disclosed information
to us via online registration or by updating your profile you may access and
update this information by following the link on a Truven Health Analytics
Community web site homepage to your account profile. Our customer support
department can also reasonably assist you with other requests related to
information about you that may be maintained by us.
Privacy Statement Parameters
This privacy statement describes the policies governing the Truven Health Analytics
Additionally, this statement applies to contact and other personal information
maintained by the Truven Health Analytics Community. Personal information
provided to Truven Health Analytics in other ways (such as in
offline communications with those companies outside of the Truven Health Analytics
Community) will be covered by this privacy statement if such personal
information is consolidated with personal information in the Truven Health Analytics
Some of the web sites in the Truven Health Analytics Community may provide
direct links to various sponsor and marketing partner sites, where you can apply
for products and services. This privacy statement does not describe the practices
of our partners. Before disclosing personal information to any other company's web
site, you should read the privacy notice associated with that site.
Cookies and Web Site Information
Like most other commercial web sites, we use standard "cookie" technology and
web server logs to collect information about how our web site is used. Cookies
are small pieces of data that are stored by your web browser on your hard drive.
The cookies allow our web servers to recognize the computers used to access our
web sites. Cookies allow you to move from page to page on the web site, by
remembering the information about the entire session.
Information gathered through cookies and by our web server logs may include the
date and time of visits, the pages viewed, time spent at our Web site, and the
Web sites visited just before and just after our Web site. This information is
collected on an aggregate basis and is not associated with your profile.
We may use a third-party advertising company to serve ads when you visit our web
site. This company may use information about your visit to this web site in
order to provide advertisements about goods and services that may be of interest
to you. In the course of serving advertisements to this site, our third-party
advertiser may place or recognize a unique "cookie" on your browser.
How We Secure Information Transmissions
Although no systems are completely secure, we have taken reasonable steps to
help prevent the loss, misuse and alteration of the information under our
control. For example, when we ask users to provide financial information
(such as credit card number), or any information during the registration or
profile update process, the data is protected using Secure Sockets Layer
(SSL) encryption technology.
Changes to Our Policies
From time to time, we may use customer information for new, unanticipated
uses not previously disclosed in this privacy statement. If we make a
material change to this statement, we will post and highlight the policy
changes, and we will also notify you via email or take other reasonable steps
to give you an opportunity to opt-out of the new data uses.
Individuals Located Outside the United States
If you are located outside of the United States, please be aware that any
information you provide to us will be transferred to the United States.
The Truven Health Analytics Community will comply with all applicable
local laws in respect of your information. By joining the Truven Health
Analytics Community, receiving our products or services and/or providing
us with your information, you consent to this transfer.
Contact Us with Any Questions
If you have any questions about this privacy statement or our use
of your personal information, please contact:
Truven Health Analytics
6200 S Syracuse Way, Ste 300
Greenwood Village, CO 80111-4740