IBM Watson Health Community Privacy Statement

This privacy policy was last updated on September 12, 2013.

This privacy statement is designed to tell you how IBM Watson Health uses and secures your personal information. This privacy statement describes the practices of the IBM Watson Health Community, which is presently offered by the following businesses of IBM Watson Health: Clinical Decision Support, including legacy MercuryMD and Micromedex. As described below, this privacy statement relates solely to the online and offline information collection and use practices of the IBM Watson Health Community.

Information that We Collect

In general, you may browse online many parts of the IBM Watson Health Community without providing any personal information. The information we collect from web site visitors is collected on an aggregate basis as you and others browse our web sites, and is not used to identify you in any way.

If you want to interact with IBM Watson Health and take advantage of the materials available from IBM Watson Health, you may register with IBM Watson Health and join the IBM Watson Health Community. You may register online at any of our web sites or offline, by providing us with personal information via phone, facsimile or mail. Registration is completely voluntary and free. When you join the IBM Watson Health Community, we collect:

  • contact information (such as name, and email address), and
  • other personal information (such as information about your professional background, practice and areas of specialization as well as any other personal information that you choose to provide us.)
  • We will tailor the materials we provide you based on the information in your profile, such as specialty.

    If you are a registered user of IBM Watson Health Community products and services, we will also collect information about your use of our products and services. For example, we will record information about the newsletters you subscribe to, and web sites, tools and other services that you use.

    How We Use the Information

    In general, we use all of the information we collect in order to:

  • respond to your requests for information
  • provide you with products and services
  • provide customer service
  • provide you with additional information that may be of interest, including marketing and educational materials from us and our partners
  • If you purchase a product from us (such as a product or newsletter subscription), you may provide us with a credit card number. This credit card number will only be used to process your purchase. We will not disclose credit card numbers to any third party for marketing purposes under any circumstances.

    Unless you tell us not to, we may also provide information about you or your practice to other business units of IBM Watson Health. IBM Watson Health also publish various quality programs and products, and we may include information about your practice in those items.

    We may also share your information with other third parties who perform services for us, but we forbid these companies from using your personal information for their own purposes.

    Please note that we may disclose any information as required by law, when necessary for health or safety purposes, or when needed to protect our legal rights. For example, we may disclose information about you in response to a subpoena. We may also disclose information about you in connection with the transfer of assets of our business. Additionally, as we continue to develop the IBM Watson Health Community, we might sell or buy business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing privacy notice (unless, of course, the customer consents otherwise).

    Your Choices

    We use good faith efforts to respect your preferences about our use of your information. We only want to send you information if you want to receive it. We want to communicate with you in the manner that works best for you - whether that is via email, phone, fax or direct mail. You may change your communication preferences at any time by doing any of the following things:

  • opting-out of emails by using the unsubscribe feature on the email communication
  • contacting our customer services department by submitting a request at or by phone at 1.877.843.6796 and requesting the desired change (e.g., opting in or out of faxes)
  • You can tell us at any time after you register that you do not want us to disclose your information to other business units of IBM Watson Health by contacting our customer service department.

    Accessing your Information

    We strive to provide all our customers with reasonable opportunity to access and update their customer profile information. If you have disclosed information to us via online registration or by updating your profile you may access and update this information by following the link on a IBM Watson Health Community web site homepage to your account profile. Our customer support department can also reasonably assist you with other requests related to information about you that may be maintained by us.

    Privacy Statement Parameters

    This privacy statement describes the policies governing the IBM Watson Health Community.

    Additionally, this statement applies to contact and other personal information maintained by the IBM Watson Health Community. Personal information provided to IBM Watson Health in other ways (such as in offline communications with those companies outside of the IBM Watson Health Community) will be covered by this privacy statement if such personal information is consolidated with personal information in the IBM Watson Health Community.

    Some of the web sites in the IBM Watson Health Community may provide direct links to various sponsor and marketing partner sites, where you can apply for products and services. This privacy statement does not describe the practices of our partners. Before disclosing personal information to any other company's web site, you should read the privacy notice associated with that site.

    Cookies and Web Site Information

    Like most other commercial web sites, we use standard "cookie" technology and web server logs to collect information about how our web site is used. Cookies are small pieces of data that are stored by your web browser on your hard drive. The cookies allow our web servers to recognize the computers used to access our web sites. Cookies allow you to move from page to page on the web site, by remembering the information about the entire session.

    Information gathered through cookies and by our web server logs may include the date and time of visits, the pages viewed, time spent at our Web site, and the Web sites visited just before and just after our Web site. This information is collected on an aggregate basis and is not associated with your profile.

    We may use a third-party advertising company to serve ads when you visit our web site. This company may use information about your visit to this web site in order to provide advertisements about goods and services that may be of interest to you. In the course of serving advertisements to this site, our third-party advertiser may place or recognize a unique "cookie" on your browser.

    How We Secure Information Transmissions

    Although no systems are completely secure, we have taken reasonable steps to help prevent the loss, misuse and alteration of the information under our control. For example, when we ask users to provide financial information (such as credit card number), or any information during the registration or profile update process, the data is protected using Secure Sockets Layer (SSL) encryption technology.

    Changes to Our Policies

    From time to time, we may use customer information for new, unanticipated uses not previously disclosed in this privacy statement. If we make a material change to this statement, we will post and highlight the policy changes, and we will also notify you via email or take other reasonable steps to give you an opportunity to opt-out of the new data uses.

    Individuals Located Outside the United States

    If you are located outside of the United States, please be aware that any information you provide to us will be transferred to the United States. The IBM Watson Health Community will comply with all applicable local laws in respect of your information. By joining the IBM Watson Health Community, receiving our products or services and/or providing us with your information, you consent to this transfer.

    Contact Us with Any Questions

    If you have any questions about this privacy statement or our use of your personal information, please contact:

    IBM Watson Health
    6200 S Syracuse Way, Ste 300
    Greenwood Village, CO 80111-4740

    U.S. and Canada: 1.877.843.6796
    Global: +1.303.354.4100 , press option 2
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